The Essential Metric for Sustainable SaaS Growth
Net Revenue Retention measures the revenue retained from existing customers, including expansion. An NRR above 100% means you can grow without acquiring new customers.
| Industry | Bottom Quartile | Median | Top Quartile |
|---|---|---|---|
| SaaS (Enterprise) | <100% | 115% | 130%+ |
| SaaS (SMB) | <85% | 95% | 110%+ |
| Developer Tools | <98% | 112% | 128%+ |
| Fintech | <95% | 110% | 125%+ |
Present clear NRR metrics and trends to demonstrate revenue efficiency and sustainable growth.
Provide benchmarked NRR data that directly impacts company valuation and funding discussions.
Identify which accounts are contracting vs expanding to prioritize CS resources effectively.
Build accurate revenue forecasts by understanding the expansion and contraction dynamics.
Understand the true health of your customer base and unlock sustainable growth.